Prior to Leo Soberanis (District Manager for Vanguard Dealer Services) coming here I was always so nervous when I had a delivery. So, besides the fact that he taught me how to go over my menu in such a simple but effective way, he built my confidence too. He would come in right before I had a deal and would always say, “You got this, make sure you have a smile on your face. The people love you. Just be you; you’ll be fine.” We would go over the menu on how to do it for that exact deal. A few minutes later the customer left happy with at least Warranty and GAP. Leo has become one of my mentors in this business and I couldn’t do it without him.